"If this was a microcosm of the true state of this nation, God help us. It was clear to me that the majority of people paid to run things efficiently weren't bothered, while a stream of useless or patronising information was constantly relayed over tannoy systems to frustrated passengers. In spite of being entangled in a nightmare of regulations, warnings and idiotic announcements, most people remained robust and resilient, laughing at officials who, bound by more rules and regulations, were unable to adapt flexibly to a bad situation."
Discovered today via the good Dr. North is this gentleman Jim Greenhalf. You could almost see an annoying British director putting Hugh Grant in as the lead and have all the train staff making merry about the decline of the rail network.